Privacy Policy & Terms of Service

Introduction and Definitions

Welcome to Samajh ("Platform", "Service", "we", "us", "our"). This Privacy Policy and Terms of Service ("Policy") governs your use of our educational technology platform operated by Samajh, based in Rajasthan, India.

Definitions

• "Data Principal" means the individual to whom the personal data relates, as defined under the Digital Personal Data Protection Act, 2023
• "Data Fiduciary" means Samajh, who determines the purpose and means of processing personal data
• "Personal Data" means any data about an individual who is identifiable by such data
• "Processing" means any operation performed on personal data including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, dissemination
• "Child" means an individual who has not completed the age of eighteen years

Legal Framework and Compliance

This Policy is formulated in compliance with:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000 and IT Rules, 2011
• Right to Education Act, 2009
• Indian Contract Act, 1872
• Consumer Protection Act, 2019

Information We Collect

Personal Data We Collect

We collect and store the following categories of personal data in our secure MongoDB databases:

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, phone number
• Educational Information: School name, class/grade, subject preferences
• Academic Data: Test scores, assignment submissions, learning progress
• Account Information: Username, encrypted password, profile settings

Information We Do Not Collect

We do not collect:

• IP addresses or location data
• Detailed usage logs or tracking data
• Time spent on specific pages or activities
• Platform interaction analytics
• Financial information (no payment processing)
• Biometric data
• Health records or medical information

How We Collect Information

We collect information through:

• Registration forms when creating an account
• Profile setup and updates
• Academic assessments and submissions
• Direct communication with our support team
• Educational institutions (with proper authorization)

Legal Basis for Processing

We process personal data based on:

• Consent: Where you have given clear, specific consent for processing
• Legitimate Interest: For educational purposes and platform improvement
• Legal Obligation: Compliance with applicable educational and data protection laws
• Public Interest: For educational advancement and digital literacy initiatives

Purpose of Data Processing

We process your data for the following purposes:

• Providing personalized educational content and learning experiences
• User authentication and secure account management
• Academic progress tracking and performance analysis
• Communication regarding educational content and platform updates
• Generating academic reports and insights
• Ensuring platform security and preventing unauthorized access
• Educational research and platform improvement
• Customer support and technical assistance

Data Storage and Security

We store all personal data securely in MongoDB databases with the following security measures:

• Database Security: MongoDB databases with authentication and authorization controls
• Encryption: All sensitive data is encrypted both at rest and in transit
• Access Controls: Strict access controls limiting data access to authorized personnel only
• Secure Hosting: Databases hosted on secure cloud infrastructure
• Regular Backups: Automated backups with encryption
• Security Monitoring: Continuous monitoring for unauthorized access attempts

Data Sharing and Disclosure

Educational Sharing

We may share academic data with:

• Educational institutions with proper authorization
• Teachers and school administrators for educational purposes
• Parents/guardians regarding their child's progress

Service Providers

We may share data with trusted service providers for:

• Cloud hosting and database management
• Technical support and maintenance
• Educational content delivery

Legal Compliance

We may disclose data when legally required:

• Court orders or legal processes
• Government or regulatory requests
• Law enforcement investigations
• Protection of rights and safety

Data Localization

All personal data is stored and processed within India in compliance with applicable data protection laws. Our MongoDB databases are hosted on secure cloud infrastructure located within Indian territory.

Data Retention Policy

We retain personal data for the following periods:

• Student Academic Records: 5 years after graduation or account closure
• User Account Information: 3 years after account deactivation
• Communication Records: 2 years from last communication
• Authentication Data: Until account deletion

Children's Privacy Protection

Parental Consent

For users under 18 years of age, we obtain consent through:

• Verified parental consent via registered email
• Institutional consent through authorized schools
• Signed consent forms when required

Special Protections for Children

We provide enhanced protections for children's data:

• Minimal data collection necessary for educational purposes
• No marketing or advertising to children
• Parental access to their child's data
• Immediate deletion upon parental request

Cookies and Local Storage

We use minimal cookies and local storage for:

• Essential platform functionality
• User authentication and session management
• Saving user preferences and settings

We do not use cookies for tracking, advertising, or behavioral analysis.

Data Breach Response

In case of a personal data breach, we will:

• Notify the Data Protection Board within 72 hours
• Inform affected users promptly if there is high risk
• Provide details of the breach and remedial actions taken
• Implement additional security measures to prevent future breaches

Terms of Service

Service Description

Samajh is an educational technology platform focused on mathematics education through personalized learning experiences. Our services are currently provided free of charge to users.

User Eligibility and Registration

To use our platform:

• Users must be at least 3 years old
• Users under 18 must have parental consent
• All registration information must be accurate and complete
• Users are responsible for maintaining account security

Acceptable Use Policy

Users agree to:

• Use the platform for educational purposes only
• Respect the rights and privacy of other users
• Not share account credentials with others
• Report any security vulnerabilities or inappropriate content

Prohibited Activities

Users must not:

• Violate any applicable laws or regulations
• Upload harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to the platform
• Interfere with the platform's security or functionality
• Use the platform for commercial purposes without permission

Intellectual Property Rights

All content, features, and functionality of the platform are owned by Samajh and protected by Indian and international intellectual property laws. Users may not reproduce, distribute, or create derivative works without written permission.

Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted access. The platform may be temporarily unavailable for maintenance, updates, or technical issues.

Limitation of Liability

To the maximum extent permitted by Indian law:

• Our services are provided "as is" without warranties
• We are not liable for any indirect, consequential, or special damages
• Educational outcomes and academic improvement are not guaranteed
• Our total liability is limited to the maximum extent permitted by law

Indemnification

Users agree to indemnify and hold Samajh harmless from any claims, damages, losses, or expenses arising from their use of the platform or violation of these terms.

Account Termination

We reserve the right to terminate or suspend accounts that violate these terms. Users may delete their accounts at any time by contacting our support team. Upon termination, data will be handled according to our retention policy.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through:

• Email notifications to registered users
• Platform announcements
• Updated version posted on our website

Governing Law and Jurisdiction

This Privacy Policy and Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Rajasthan, India.

Contact Information

If you have any questions about this Privacy Policy or Terms of Use, please contact us at:

contact@samajh.in